Support Center

FAQs

First, please try the following steps.

  1. Please go to [Forgot account name or password] page.
  2. Enter the email address for [Account Settings] and click Send.
  3. We will send a [Reset password notification] to your email address.
  4. To prevent missing correspondence, please confirm your junk inbox and advertising inbox simultaneously.
  5. The letter will contain your account information and a [Reset password] link when opened. This link is valid for 15 minutes.

The system will send you a reminder letter when your current plan expires in order to provide you with your current preferential plan.

You can log in to the [Plan] and view the latest discount or original price.

Please follow the instructions below if you wish to unsubscribe from the electronic newsletter (EDM).

  1. Go to the email and scroll to the bottom.
  2. Locate and click the [Cancel Subscription] button.
  3. Click the Agree button to complete the cancellation process.

If the electronic newsletter unsubscribe page is blank.

  1. Please update your browser to the latest version.
  2. Please clear your browser cookies and browsing history.
  3. Please restart your browser.
  4. Follow the instructions again to unsubscribe to the newsletter.

Please remember! You cannot unsubscribe from the notification letter regarding account rights.

Please refer to the instructions below if you wish to inquire about [Account Info].

  1. Please log in to ASUS WebStorage using the web browser.
  2. Click on [Photo] at the top right of the screen.
  3. Enter [Account Settings].
  4. Confirm your [Account Info].

First, please try the following steps.

  1. Please pause the current file synchronization or backup operation.
  2. Please remove/delete the ASUS WebStorage application (APP).
  3. Please restart your phone, tablet or computer.
  4. Please go to [Download] the latest version of the application (APP).
  5. Ensure that the network connection used is normal and try again.

Please fill out the problem report form if there is still a problem.

First, please try the following steps.

  1. Ensure that the file you uploaded does not exceed the single file upload limit.
    Please go to [Account Info]to view your [Single file upload limit] .
  2. Please update your browser to the latest version.
  3. Please clear your browser cookies and browsing history.
  4. Please restart your browser or use another browser, such as Google Chrome or FireFox.

Please fill out the problem report form if there is still a problem.

First, please try the following steps.

  1. Verify whether other channels are able to log in normally.
  2. Please go to [Download] the latest version of the application (APP).
  3. Ensure that the network connection used is normal and try again.

Please fill out the problem report form if there is still a problem.

When you upload a file with the same name, the prior version of the file will be replaced, and you can retrieve it at any time from the [History Version].

Depending on your current [plan], the number of days the [History Version] file is stored in the cloud will be determined.

Synchronizing files between mobile devices in real-time is made possible with the Sync APP, and its features include the following.

  1. An unlimited number of computers may be logged in.
  2. The updated file is created in [Version History] in the cloud.
  3. Supports MySyncFolder, [Shared with me] (Collaboration Folder).

The Timeline Backup APP is perfect for periodically backing up files on individual computers.

  1. You can set the frequency of automatic backups. For example every Monday 14:00.
  2. Support Windows 10 or above operating system.
  3. Subscription plans determine the number of linked computers and the number of backed up versions.

Please refer to the conditions for inviting members.

  1. The member must register for an ASUS Cloud account.

In the event the problem is not resolved, please submit a problem report with the following information.

  1. Your ASUS Cloud account.
  2. Member’s ASUS Cloud account.

First, please try the following steps.

  1. Please update your browser to the latest version
  2. Please clear your browser cookies and browsing history
  3. Please restart your browser or try incognito mode and use another browser, such as Google Chrome or Firefox. Then try again the change password.

Please fill out the problem report form if there is still a problem.

  1. Retry the password change process
  2. Please check the email for spam, trash, or advertisement mail to prevent missing the letter

If you still haven’t received the password change notification, please fill out the problem report form

  1. Please go to the Customer Center – Password Change
  2. Enter the email address for [Account Settings] and click Send.
  3. We will send a [Reset password notification] to your email address.
  4. To prevent missing correspondence, please confirm your junk inbox and advertising inbox simultaneously.
  5. The letter will contain your account information and a [Reset password] link when opened. This link is valid for 15 minutes.

  1. Go to Customer Center-History List
  2. Click invoice to download the file.
  3. The invoice information cannot be changed.

If you need further assistance, please fill out the problem report form.

The invoice information cannot be changed.

  1. Please check on the activated card plan page.
  2. Insert the activated card code (16-character).
  3. Choose [Log in ] your current account or [Create new ID] on the left side.
  4. Tick to agree.
  5. Re-login the [Web]

The space from the activated card would accumulate to your account and have an independent expiry date.

Please fill out the problem report form if there is still a problem.

ASUS WebStorage service does not support third-party applications or API connections, such as WebDAV.

If you have relevant suggestions or cooperation needs, please fill out the problem report form.

The O/S version for computers or laptops of any brand: Windows 10 or higher version, MacOS 10.13 or higher version, Linux: Cent OS 6 – 8 (x64), Ubuntu 16.04 -18.04 (x64)

The O/S version for mobile or tablet: Andriod 4.1 or higher version, iOS 9 or higher version.

Asus WebStorage does not support Chromebook or other O/S versions out of the following list.

Other help

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